Lifewatch-USA offers the most for a company in Senior Medical Alert Systems. The comfort of a 40 year old family owned/operated company lends itself to looking after your loved ones.
Our experience was by far the best when calling Lifewatch-USA 800 number. It was answered by the actual live representative. He not only answered all our questions in the most personable and professional manner but there was no hard sell. Going one step further, he offered a call back number and his own personal cell number. This is unheard of in this day and age of impersonal sales and service.
Senior care 911 states that they have been serving people since 1910. This is, however, not in the Medical Alert Field. It is in their Alarm response center. That being said this is an inexpensive simple system. Their website does not give much information and requires you to call a sales number or order blindly online. Upon calling the number you are met with a recorded announcement for the entire company and once pressing the appropriate key you are told that sales is only available 9-5 Mon to Fri EST. You may leave a message for a call back. …
This company has been around relative a short time, since 1997. The initial contact was friendly but you will receive multiple follow up sales calls.
As a user you are able to set up your own protocol of Family or EMS 911 response. They do offer a 30 day guarantee if not satisfied.
Contract is on a month to month basis. Delivery of equipment takes 3-5 days however instillation is entirely up to the individual and instructions though promised to be simple are written only.
ADT offers the edge for a huge well respected alarm company. However new to the personal emergency business it falls short of what is available from other companies. Your first initial call to receive information is met with the typical automated answer and then operated to direct your call to a specialist. You are advised to consider a full alarm system for your home. You must have a hard landline to connect to this system. The biggest drawback is that the button must be pressed. Other companies offer a passive alarm. They do offer a trained Health Specialist to answer …
When we called Lifeline we got an automated response to pick an extension for information or service. Upon choosing purchase and information the operator then requested how did you hear about us, a name first and last, name of potential user, zipcode, age and any history of falling…all this before we could ask a question. This is standard procedure for a sales call but we still found it a bit high pressured.
The representative then explained the basic system. When asked if the user could be outside she said the unit was limited to 300ft and there maybe some other limitations.
A chief complaint with Life Alert would be their Gorilla Marketing Technique. Call the 800 number and immediately you are forced to receive a Brochure outlining their products. First you receive an automated response followed by a pleasant but resilient operated insisting you give all your personal information, phone, address, and email before actually being connected to a sales representative to get answers to any questions you may have.
Once you have jumped the initial hurdles and connected to a sales person you are asked to consider additional products: CO detector, Smoke Detector, GPS all this before you can ask your …